At Power Ghor (https://powerghor.com.bd/), we are committed to providing quality support to ensure a smooth shopping experience for our customers. This Support Policy outlines the scope, availability, and procedures of our customer service.

1. Support Availability

• Our support team is available during business hours:
  Saturday – Thursday: 10:00 AM – 8:00 PM (Bangladesh Time)
  (Closed on Fridays and national holidays)

• Customers can reach us through:
  Address: Kholifapara Sadar, Rangpur, Bangladesh
  
  Phone: +8801324762102, 09647000077
  
  Email: powerghorbd@gmail.com

2. Types of Support We Provide

We offer assistance with:

• Product Information: Guidance on specifications, features, and usage.

• Order Support: Tracking orders, payment status, and delivery inquiries.

• Returns & Refunds: Support with return requests, exchanges, and refunds in line with our [Return Policy].

• Warranty & Repairs: Information about manufacturer warranties and repair procedures.

• Technical Support: Help with website navigation, account access, and checkout issues.

3. Response Time

• We aim to respond to all customer queries within 24 hours (business days).

• Complex cases (e.g., warranty claims, refunds) may take 2–5 business days for resolution.

4. Limitations of Support

Our support team will make every effort to assist, but the following are outside the scope of support:

• Product misuse or damage caused after delivery.

• Third-party software or accessories not purchased from Power Ghor.

• Technical issues caused by unauthorized repairs or modifications.

• Service requests outside Bangladesh (unless otherwise specified by the product manufacturer).

5. Escalation Process

If your issue is not resolved within the expected time frame, you may escalate by contacting:
? powerghorbd@gmail.com (Subject: Escalation – [Order ID/Issue])

Our management team will review and provide a resolution within 3–7 business days.

6. Customer Responsibilities

To help us provide efficient support, customers are expected to:

• Provide accurate order details (Order ID, invoice, or proof of purchase).

• Explain the issue clearly with relevant information (photos/videos for defective products).

• Cooperate with our support team for troubleshooting and resolution.

7. Policy Updates

Power Ghor may update this Support Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

For support inquiries, please contact:

Power Ghor
Address: Kholifapara Sadar, Rangpur, Bangladesh

Phone: +8801324762102, 09647000077

Email: powerghorbd@gmail.com