At Power Ghor (https://powerghor.com.bd/), we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may request a return or replacement under the following terms.

1. Eligibility for Returns

• Returns must be requested within 7 days from the date of delivery.

• Products must be unused, in their original condition, and with all original packaging, labels, and accessories intact.

• Proof of purchase (invoice or order confirmation) is required for all returns.

2. Non-Returnable Items

• Products that have been used, damaged, or altered by the customer.

• Items marked as non-returnable on the product page.

• Perishable goods, personal care items, or products with hygiene concerns (if any).

3. Return Process

1. Contact our customer support team at:

   Address: Kholifapara Sadar, Rangpur, Bangladesh
   Phone: +8801324762102, 09647000077
   Email: powerghorbd@gmail.com

   Include your order number, product details, and reason for the return.

2. Our team will review your request and provide instructions for returning the product.

3. Customers are responsible for returning the product in its original condition unless otherwise agreed.

4. Refunds

• Approved returns will be refunded using the original payment method within a reasonable processing time.

• Shipping charges are non-refundable, except in cases where the return is due to a faulty or incorrect product.

5. Replacements & Exchanges

• If the product is defective, damaged, or incorrect, Power Ghor will provide a replacement at no additional cost.

• Exchanges are subject to product availability. If the replacement is not available, a full refund will be issued.

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within 48 hours of delivery.

• Provide photos of the product and packaging to help us resolve the issue quickly.

7. Contact Us

For any questions, assistance, or clarifications regarding returns and refunds, please contact:

Power Ghor

Address: Kholifapara Sadar, Rangpur, Bangladesh

Phone: +8801324762102, 09647000077

Email: powerghorbd@gmail.com